Consultations

Marketing.

We give SMBs the marketing jet fuel they need to reach cruising altitude.

Refer to our company Charter for a more detailed overview.

Marketing Technology.

We offer technical expertise across the entire marketing stack from out-of-the-box solutions to managed services to one-off projects and everything in between.

See Products and Services for more information.

Most of the time.

If it's feasible, we can mix and match our various tools and expertise to your unique situation. If not, we have great relationships with specialists that we can refer you to.

Yes?

We've never been asked before tbh but we're open to it.

Nearly everything that involves pixels on a screen.

We are experts at a lot of things, but not everything. Even so, if it involves a computer, generally we can do it.

See Expertise for a full list of our core competencies.

Yes.

We do our best to keep our website up to date with our latest and greatest works, but we aren't perfect.

If you don't see examples of work you need in our Portfolio, please let us know and we'll go rummage around our digital attic in search for something you might be interested in.

Yes.

We're happy to engage with you on test projects and experiments.

Frankly, we really prefer it, since it's usually an easier and cheaper way to evaluate each others' organizations.

For the initiated, see our Case Studies or pop the hood on this website and take a look around.

Most SMBs.

Almost any small or medium sized business can benefit from our services but we particularly shine with accounts that depend on hi-fidelity data to make frequent or ongoing decisions.

See Industries for more information about our experience.

19.

*As of June 24, 2024

Yes.

Most of our clients have written Testimonials on our website with a link to their various public profiles.

However, if you'd like a personal introduction just let us know and we'll provide the most relevant referrals we have.

2 year olds. Generally.

We can accelerate your startup and we can modernize your dinosaur, but we thrive with businesses that are hungry, growing, and about to hit their stride.

Extremely high energy.

Our organization follows a unique Code of Honor that prioritizes enthusiasm and gusto over the typical "results at all costs" mumbo jumbo.

We like results, trust us, but we like having a happy, healthy work environment just a little bit more.

You'll appreciate it too, guaranteed.

Good attitude.

Make sure your primary point of contact isn't a buzzkill.

Other than that, we really enjoy working with companies of all shapes and sizes on projects of all scopes and budgets.

Standard hourly billing.

We've tried a variety of different pricing models - hourly billing is hands-down the simplest and most universally understood.

See Pricing for a detailed rate sheet that explains all of our services, rates, and available incentives/discounts.

Account stability = lower costs.

We developed a graduated pricing model that rewards accounts for larger and longer retainers, discounting our standard hourly rates up to 30%.

See Pricing for more information.

Yes, conditionally.

While we enthusiastically discount our service rates for non-profits and B-corps who serve the public interest, we still wouldn't engage with rackets like Susan G Komen or PETA.

With that being said, we unconditionally support our military, so if you run a primarily military-owned "humane society" we still got you covered.

See Non-Profits, B-Corps, or Military for more information.

Yes.

We have a very generous Referrals program so please don't hesitate to name-drop us at your next networking event.

Just remember, we can solve every problem faster and cheaper than whatever they're paying now. /s

Yes.

We don't advertise this on our Pricing page, but with the right project for the right reasons, we'd be open to discounting projects paid upfront and in full.

[More] Clarity.

Generally, everyone walks away from a consultation with more answers than questions.

You'll get to take home some of our preliminary research, some general advice and for the truly downtrodden, some hope.

Nothing, mostly.

We don't charge for INITIAL consultations which is really just a glorified discovery call and brainstorming session.

However, we do charge for high-level strategy sessions, business planning, technical planning, or anything covering more than a couple hours of work, typically.

~1 hour.

We know how valuable your time is and wouldn't want to do anything to disrupt your focus and attention from more pressing matters so we strictly adhere to our One-Hour-or-Less Consultation Policy.

Online.

Because we're a tech company, that's why.

Decision makers.

Key stakeholders from your team should be present to ensure all relevant aspects are covered.

Meditate. No, seriously.

Meditating on the problems you aim to solve will give you a clearer picture of your short-term and long-term goals and what achieving those goals looks like, how they'll impact your company's bottom line, etc.

Also, gather data, documents, and other details you have, of course.

We made a handy Consultation Worksheet for this exact purpose.

Yes.

Yes.

You will receive copies of any materials and recommendations presented during the consultation.

The basics.

Project briefings include an overview of the project goals, scope, timeline, key deliverables, and any initial recommendations.

Proposal.

After the initial consultation, we will provide a detailed proposal outlining our recommended approach, timeline, and costs.

~1-2 weeks after a consultation.

Believe it or not, it takes a bit of effort to prepare a detailed proposal especially if the project is vast in scope or highly complex.

For simple projects, however, the process can be a mere days.

30 days.

~7-10 days after an accepted proposal.

Our Master Services Agreement is highly configurable and designed to adjust to a variety of use cases. Generally, we could have an MSA out for signature within a couple days, but for larger projects give us about a week or so.

A few days.

The first invoice is typically issued upon signing the Master Services Agreement or project kickoff.

~1 week.

We can usually schedule an initial work session within one week of project kickoff.

Varies.

*This question is superfluous and silly and is only here for the bots.

~3-6 months.

The first milestone marker is generally the point at which a project can be reviewed as profitable for both parties.

Very carefully.

Generally, we project manage using Airtable and we offer support at varying levels based on retainer size and commitment length.

See Support for more details on how we manage client communications.

Formal requests.

We define a few terms that can lead to muddy waters in our Proposal and Master Services Agreement (MSA), but we've dropped them below for added clarity:

Project: Any work scoped in a Work Agreement as part of a Master Services Agreement.

Task: Any work that contributes to an existing project as scoped in a Work Agreement.

Request: A formal request for work that is not included in the scope of an existing Work Agreement.

Change: A formal request that has been incorporated into the scope of an existing Work Agreement through a signed amendment or addendum.

These key definitions help ensure expectations are in sync between all parties with regards to "scope creep".

Yes.

We're happy to support anything we build via a Support plan that can be custom tailored to your needs.

Yes.

We provide comprehensive training and 1-on-1 coaching sessions with your key leadership, but it is their responsibility to pass down the knowledge to their team.

Yes.

We assign a dedicated account manager who will be your primary point of contact throughout (and after) the engagement.

Yes.

We provide monthly reports to our ongoing accounts under management.

For one-time projects, we provide a detailed report at time of completion.

Yes.

We offer weekly status update meetings for Tier-3 accounts and above.

See Support for more information.

Yes.

We offer daily stand-ups or scrum meetings for Tier-4 accounts and above.

See Support for more information.

Yes.

Tier-4 accounts and above can join our internal chat or vice verse for live chat support.

See Support for more information.

Yes.

Any account can purchase a custom dashboard interface for tracking their key performance metrics in real-time.

Tier-4 accounts and above get this service for no additional charge.

See Support for more information.

OCD levels of scrutiny.

We follow rigorous quality assurance processes, including regular reviews, testing, and feedback loops to ensure our work remains world-class.

However, in the event that your team catches something we don't, we have a detailed Bug Reporting system setup for this exact purpose.

Data and vibes.

We provide you with the metrics you define in your KPIs, as detailed in the initial scope of the project.

We also measure success based on your overall satisfaction with the project delivery and results.

No.

This type of work cannot guarantee anything except a wholehearted attempt at meeting your objectives on good faith alone.

No. Most of the time.

We provide services on an hourly rate, billed in advance, and reviewed upon delivery.

Once the work is done, there is no going back.

However, we do offer refunds in the rare occurrence that we drop the ball so egregiously that we would receive bad karma for not issuing a refund, which in that hypothetical scenario, is the only right thing to do and we'd be happy to do it.

You don't.